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a18bet is clear about what data we collect when you open an account, make a deposit via bKash or Rocket, or browse our game catalog — and equally clear about how you can review, correct or question that data. Access and use of this platform depends on your local law and eligible regions.
When you create an account on a18bet, we collect the information you provide during registration — your name, contact details and the payment method you choose to fund your wallet. For Bangladesh accounts, that typically means a bKash mobile number, a Rocket account reference or Bank Transfer details. We also collect session data: the device type, browser version and pages visited during your session. This data is used to operate your account, process wallet transactions and respond to support requests you raise through our published contact routes. We do not sell your personal data to third parties for their own marketing purposes. Cookies and similar tracking tools are used to keep your session active and to remember your lobby preferences between visits. You can adjust cookie behaviour through your browser settings, though some account functions depend on session cookies to work correctly. Data retention follows the period required to maintain your account records and meet any applicable regulatory obligations in the regions where this platform operates. If you close your account, we retain only what is required by applicable rules for the minimum period those rules specify. Your use of this platform and the data we hold is subject to the laws of your local jurisdiction and the eligible regions in which a18bet operates.
Your bKash mobile number is stored as part of your payment profile and used only to process deposits and withdrawals linked to your account.
Rocket payment details you provide are held in your account wallet record and are not shared with parties outside the transaction chain.
Bank Transfer details are retained for the period required to reconcile transactions and respond to any account queries you raise with support.
Browser type, device model and session timestamps are logged to secure your account and detect unusual access patterns on your profile.
This policy covers data a18bet collects and processes directly. It does not extend to third-party services you reach from our platform, including payment processors or game studios whose own privacy terms govern their data handling. Understanding the boundary helps you know who to contact when a question arises.
Login credentials, session tokens and device identifiers collected when you sign in fall fully within this policy. We control how this data is stored and for how long.
Deposit and withdrawal records processed through bKash, Rocket or Bank Transfer are covered here for the records we hold. The payment provider's own policy governs data on their side.
Pages you visit, game categories you browse and lobby preferences we save to your profile are within scope. We use this data to maintain your session, not to build advertising profiles.
Game studios such as Pragmatic Play or PG Soft, and external payment networks, operate under their own privacy terms. a18bet does not control or take responsibility for their data practices.
You have concrete steps available to manage the data a18bet holds on your account. Start by signing in and opening the account settings page — your registered contact details, linked payment methods and communication preferences are visible there and can be updated directly. If you spot an error in your records, the correction request process starts in the same place: edit what you can in settings, then raise a support ticket for anything that requires our team to adjust on the back end. For a full record of your transaction history, the wallet section of your account shows deposits and withdrawals with dates and amounts. If you want to know what other data we hold beyond what is visible in your account, or if you want to request deletion of your account data, contact us through the support route published on the site. We will acknowledge your request and respond within the timeframe required by applicable rules in your region. Availability of these rights depends on local law and the eligible regions in which this platform operates.
Sign in and open the account settings page to see your registered details, linked bKash or Rocket payment methods and your transaction history in the wallet section.
Update contact information directly in account settings. For fields that require back-end changes, raise a support ticket and our team will process the correction.
If you want a summary of data beyond what your account page shows, contact us through the published support route and we will respond within the applicable timeframe.
Submit a deletion request via the support contact route. We will retain only what applicable rules in your region require us to keep after your account is closed.
If you have a question about how we handle your data, want to correct a record or need to raise a formal data request, use the contact routes published on this site. We do not accept data requests through social channels — please use the routes below so your query reaches the right team and gets a documented response.
Open the live chat widget from any page on a18bet to reach the support team directly. State that your query is a privacy or data matter so it is routed correctly.
Send your data query or correction request to the support email address listed in the Contact section of this site. Include your registered account email so we can locate your record.
Sign in and raise a support ticket from the account help section. This creates a tracked record of your request and is the recommended route for formal data queries.
We apply access controls so that your account data is reachable only by the systems and staff that need it to operate your account or respond to your support requests. Payment details like your bKash number or Bank Transfer reference are not stored in plain text. Session cookies are used to keep you signed in and to remember your lobby state; you can clear them through your browser at any time, though doing so will end your active session. We review our data handling practices when platform changes affect how data is collected or stored, and we update this policy to reflect those changes.
Your account data is accessible only to the internal systems and support staff who need it to operate your account or handle a request you have raised. Access is logged.
Session cookies keep your account active and save lobby preferences. Adjust or clear cookies through your browser settings; note that clearing session cookies will sign you out.
We keep your data for as long as your account is active and for the minimum period required by applicable rules after closure. Requests to delete data are handled through the support ticket route.
When we make material changes to this policy, we update the version on this page. Continuing to use your account after a change is posted means you have seen the updated terms.
These are the questions we hear most often about how a18bet handles account data, payment records and your rights under this policy.
We collect the details you enter during registration — name, contact information and the payment method you link to your wallet, such as a bKash number or Rocket account. We also log session data like device type and browser version to secure your account.
Your bKash or Rocket details are used only to process the transactions you initiate. We do not sell or share payment data with third parties for marketing. The payment network itself handles the transfer under its own privacy terms.
Sign in and open account settings to view your registered details and linked payment methods. Your wallet section shows your full transaction history. For data beyond what is visible there, raise a support ticket and we will respond within the applicable timeframe.
Yes. Update contact details directly in account settings. For corrections that need back-end changes, or to request deletion of your account data, contact us through the support ticket route. We retain only what applicable rules in your region require after a deletion request.
We use session cookies to keep you signed in and to save your lobby preferences. You can clear or block cookies through your browser settings, but doing so will end your active session and may affect how some account features work.
No. Game studios whose titles appear in our lobby operate under their own privacy terms. a18bet's policy covers only the data we collect and hold directly. For questions about a studio's data practices, refer to that studio's published policy.